If you run a restaurant, you will know that good customer service is really important. There are lots of ways that you can improve your customer service and ensure that people who come to eat at your restaurant have an enjoyable experience, which as well as attracting repeat customers, will also earn you a good reputation, attracting more customers to your restaurant.
Although a busy restaurant is something that all restaurant owners want, as your restaurant gets busier and more in demand, you need to make sure that you are still providing customers with good service.
Firstly, you need to make sure that you are managing bookings so that you are not having too many people in at one time. Overcommitting can make the restaurant experience for diners worse, so do keep an eye on bookings and make sure that they are well managed.
Another good tool that you can use on busy nights especially is a restaurant pager system like this https://www.dinggly.com/ These help both staff and customers to communicate and help to support high levels of customer service especially at times when it is busy for staff and can be harder to manage.
Training is also key for all staff, and customer service training is an important investment if you want to continue providing high levels of service in your restaurant. As well as training new staff, refresher training for staff that have been working with you a long time is also helpful.